We only exchange items if they are damaged, defective, or we have sent you the wrong product or size. If the error is ours, the shipping costs will be paid by us. If you do not like the article, if you want to change it for another size or similar, we do not make these types of changes. If you need another size, color or product, you can make a new purchase and return the one you don't want to us so that we can process your refund. Then send the item(s) to:
📍 C/ San Pere, 29, 17310 Lloret de Mar (Girona), Spain
It is your responsibility that the item reaches us in perfect condition. The customer is responsible for the charges associated with shipping the item. In case of return, the amount of the items will be refunded according to our refund policy, except for shipping charges. For international shipments or outside the European Union including the Canary Islands, Ceuta and Melilla. The client will be responsible for the expenses associated with taxes, customs and tariffs unrelated to FREESTYLE LLORET.
Regarding the purchases you have made in our physical store: if you want to change an item before 14 calendar days after the purchase, you can do it in store. If you choose to exchange for another item with a higher price, you must pay the difference. Our store is located at the following address:
📍 C/ San Pere, 29, Lloret de Mar (17310), Girona, Spain
Returns will only be valid for items purchased on the web. Purchases made in the physical store will only have an exchange option. In case of requesting a refund of an online purchase, as long as it complies with our policy, it will be processed automatically through the chosen payment method, credit card or PayPal, in the following days. If you want to manage it in our physical store, please come with the order number so that we can manage it as quickly as possible.
Do you have more questions? Contact us:
📩 email@example.com 📩